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To ensure prompt processing of your claim, it is important that you submit a completed Claim Form with the copy of policy/certificate of insurance together with the applicable documents to:
Chartis Singapore Insurance Pte. Ltd.
CHARTIS Building
78 Shenton Way
#07-16
Singapore 079120
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Required documents for travel related claim
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Type of Claim
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1
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2
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3
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4
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5
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6
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7
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8
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9
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10
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11
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12
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13
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14
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Personal Accident
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X
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X
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X
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Medical Expenses
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X
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X
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X
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Cancellation & Curtailment
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X
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X
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X
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X
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Travel Delay & Missed Departure
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X
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X
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X
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X
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Baggage & Money
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X
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X
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X
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X
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Rental Vehicle Excess Cover
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X
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X
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X
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X
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Personal Liability
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X
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X
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X
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Damage Baggage
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X
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X
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Baggage Delay
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X
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X
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Baggage Loss
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X
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X
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Flight Delay
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X
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X
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Personal Money
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X
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X
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Loss of Travel Document
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X
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X
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Type of document
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Basic documents including claim form, travelling schedule, airline ticket, boarding pass and copy of passport/ Identity card of claimant
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Medical report and original medical receipt/bills
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Travel deposit receipt and carrier’s/ airline’s written confirmation on the reason for disruption/ interruption to the trip
- Hotel accommodation confirmation advice
- Police report
- Purchase invoices for items claimed
- Rental vehicle receipt and agreement, documentary proof of accident and excess receipt/repair invoice
- All other documents which can facilitate the consideration of claim
- Property Irregularity Report and Receipts/Photographs of damaged baggage
- Property Irregularity Report and Air Ticket and acknowledgment receipt on baggage received
- Property Irregularity Report/Police Report/Hotel Management Report and Receipts of items lost/proof of purchase
- Delay report from airline and Air Ticket and Boarding Pass
- Police Report/Hotel management Report
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Police Report & Receipts of replacement Passport & Hotel bills incurred for replacement of document & Transportation bills & Administration charges for obtaining replacement air ticket & Police Report/Hotel management Report
Personal Liability
Do not admit liability or make any offer, promise or payment without prior consent. Submit all correspondence / documents from third parties to Chartis Insurance for their handling.
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