download travel Claim form  

To ensure prompt processing of your claim, it is important that you submit a completed Claim Form  and together with the applicable documents to:

AHAC Travel Claims Unit

C/o Crawford & Co. International Pte Ltd

5 Shenton Way, #33-01, UIC Building, Singapore 068808

email:

Please note that you can access our Travel Guard 24-HOUR EMERGENCY ASSISTANCE HOTLINE:  

 (65) 67332552  (65) 67332552

if you need emergency assistance anytime during your trip. We would advise that you save this hotline number as well as your policy number (indicated in your policy schedule) in your mobile phone for ease of retrieval.

REQUIRED DOCUMENTS FOR TRAVEL RELATATED CLAIM

Documents Required

Type of Claim

1

2

3

4

5

6

7

8

9

10

11

12

13

14

Personal Accident

X

X

X

Medical Expenses

X

X

X

Cancellation & Curtailment

X

X

X

X

Travel Delay & Missed Departure

X

X

X

X

Baggage & Money

X

X

X

X

Rental Vehicle Excess Cover

X

X

X

X

Personal Liability

X

X

X

Damage Baggage

X

X

Baggage Delay

X

X

Baggage Loss

X

X

Flight Delay

X

X

Personal Money

X

X

Loss of Travel Document

X

X

Type of document

1. Basic documents including claim form, travelling schedule, airline ticket, boarding pass and copy of passport/ Identity card of claimant
2. Medical report and original medical receipt/bills
3. Travel deposit receipt and carrier’s/ airline’s written confirmation on the reason for disruption/ interruption to the trip
4. Hotel accommodation confirmation advice
5. Police report
6. Purchase invoices for items claimed
7. Rental vehicle receipt and agreement, documentary proof of accident and excess receipt/repair invoice
8. All other documents which can facilitate the consideration of claim
9. Property Irregularity Report and Receipts/Photographs of damaged baggage
10. Property Irregularity Report and Air Ticket and acknowledgment receipt on baggage received
11. Property Irregularity Report/Police Report/Hotel Management Report and Receipts of items lost/proof of purchase
12. Delay report from airline and Air Ticket and Boarding Pass
13. Police Report/Hotel management Report
14. Police Report & Receipts of replacement Passport & Hotel bills incurred for replacement of document & Transportation bills & Administration charges for obtaining replacement air ticket & Police Report/Hotel management Report

Personal Liability

Do not admit liability or make any offer, promise or payment without our prior consent.  Submit all correspondence/documents from third parties to the insurance company.